Frequently Asked Questions

Applying for grants for the first time

To apply to one or more grants with Metro Arts, you must create a profile in our Grants Online system. Your profile will allow you to apply for grants with Metro Arts from year to year. To register, click the Sign Up button to complete the form. You will create a User Name and password that you will use to access current and past grant applications each year.

If you are registering on behalf of an organization who has never applied for a Metro Arts grant before, you will first set-up your an individual user account followed by completing an organization profile in the Grants Online system before you will be able to access any open applications.


You must associate your user account with an organization. Metro Arts' Grants Program does not provide funding to individuals. To be eligible for Metro Arts grants, every applicant must be a Tennessee chartered, nonprofit organization with 501c3 IRS tax-exempt status. Organizations must also have at least two (2) years of history operating as a nonprofit before being eligible for grant funding.

For other funding options for community arts projects, please visit our website to learn more about THRIVE.


Completing a Metro Arts grant application

Can I save my work and come back to it later?

Yes, you can work on your application over time. The Grants Online system will automatically save your work so you can sign out and come back to it at another time.

Can I use formatting like bold, italics, and bullets in my application answers?
If you decide to work on your answers in Microsoft Word, or another word processing software, before pasting the answers in to the Grants Online system, do not bold, italicize, underline, bullet, number, indent or use any other formatting options. Formatting does not transfer into the GO™ grant system well and will cause your text to become illegible. 

Is there a limit to how long my answers can be?

Yes. Pay attention to the character tracker that appears below each narrative box of the application. The character count in the GO™ grant system includes spaces and punctuation. Metro Arts requires that all application answers fit within this charactier count limit. Be clear and brief in your answers. The panelists will appreciate your clarity. 

Can I use html formatting in my application narrative?

No. Do not use html formatting in your narrative. If you use html in the narrative text, your application will include stray symbols that will make it hard for the panelists to review your application.

How do I save the answers I have already completed in the application?
The recently redisgned user interface in Grants Online saves your work automatically as you make edits to the application. You do not need to click a 'Save' button in GO to save your work.

I accidently submitted my application. What do I do?
Please contact Laurel Fisher at laurel.fisher@nashville.gov.

The work I did is missing? What happened?

If you return to your application or go to another section and you cannot see any data, the issue might be one of the following:
  1. Your computer may have cached an older version of the page, meaning that your computer saved a snapshot of the page and it has not yet been updated. You can update the page manually by holding down the “Shift” button on your keyboard while clicking the “Refresh” or “Reload” button in your browser. This action forces the system to retrieve data that was saved successfully in the database and bring it back to the text boxes in the application.
  2. You are not logged in to the system. If your Internet connection is disrupted, the system will automatically log you out when you attempt to save work, preview the page, or move to another section of your application. If this is the problem, return to the Welcome Page and log in to the system, then return to the page where you left off. If you saved your work, the data will reappear.
  3. You have blocked cookies. GO™ grant system requires cookies. If your cookies are blocked, you must unblock them in order to allow access to application content. If you have purchased software that specifically blocks cookies, such as CookiePal, you must disable this software in order to allow cookies for the GO™ grant system to work correctly.
Can I print my application?
Yes, clicking the Print Icon allows you to print a hard copy of your complete application, or individual pages. The Print Icon can be found in the My Data tab. To the right of the application you wish to print, you will find a printer icon. We strongly recommend that you keep a printed or digital copy of your application after you have submitted it to Metro Arts for review.

Can more than one person be associated with an Organizational Profile?

Yes, more than one Registered User can be associated with an Organization. This enables multiple Users to work on a grant application. To add non-Primary Users to your account, click on the person icon on the top right hand side of the screen to access the My Account screen. Click the 'Manage Users' option. Next, select Add Users and enter the required information for that non-Primary User. An email will be sent to that User with instructions on how to activate their account. 
I am a grant writer working for multiple organizations. Do I have to register more than once in the Grants Online system?

Yes, it is recommended that independent grant writers and consultants working with various organizations create separate, unique Usernames that can easily identify each client organization. eg: JoeSymphony, JoeBallet, JoeOpera
Can I use the same password for multiple user accounts?

Can I change the user information for my Organizational Profile's primary account?

To edit your account info: Log in, then click on the person icon on the top right hand side of the screen. In the My Account screen, you can edit your user contact info and organizational info. You can also approve non-Primary Users (if applicable), and review your history log, showing the account's log-in activity.
Will Metro Arts staff review my application and provide feedback for my draft application?

Yes, Metro Arts staff will continue to provide a review period. Comments will now be available directly through the GOtm system via the Comments function. Please refer to the Metro Arts Grants Program Calendar for review deadlines.
Can I submit my application and support materials as hard copies via mail or fax?

No. All grant applications must be completed in the Grants Online system. Please contact Metro Arts if you need any assistance in converting your materials to an accepted file format.
Can I include hyperlinks for the support material requirements?

Not yet. Hyperlinks to websites, programs, videos, etc. will soon be supported on the GO™  system.
Can I make changes to my Organizational Profile?

Yes. We encourage you to periodically update your Organizational Profile, especially when changes have occurred among your personnel. At a minimum, your Organizational Profile should be updated on an annual basis. 

Will I need to create a new user name and organizational profile every year?

No, once you have created a User Name and Organizational Profile, the information remains in the GOtm system until such time that you request that Metro Arts deactivate the account.
Will grant review panelists be able to view the support materials found in my Organizational Profile?

No. Panelists will only have access to any support materials you include in the section titled 'Support Materials' of each application. 
Is there a preferred internet browser that works best with Grants Online?

We recommend downloading Mozilla's Firefox, Safari, or Google Chrome. All are free internet browsers which work great with the GO system.
Can I skip around between sections in the application?

Yes, Grants Online has recently redesigned their user interface to include a navigation bar on the left hand side of screen. Each section of the applications is linked in this side bar. Grants Online will automatically save your application as you make edits to it but if you would like to skip to another section at any time, go for it!
How are grant applications reviewed and scored?

Grant applications are reviewed and scored by a panel of independent community citizens. The panel utilizes the Metro Arts Scoring Rubric to determine how well the organization or project aligns with Metro Arts' strategic goals and priorities. Please review the scoring rubric, available on the Metro Arts website, for what the specific criteria are for each grant category. Applicants are invited to attend the panel review dates in order to answer any clarifying questions the panelist may have. The date and time for these reviews will be emailed to you in advance so that you can make arrangements to attend. At the end of the panel review day, scores are tallied and the allocation process begins. Funding decisions are not finalized until the Metro Arts Commission approves the award amounts. Awards are generally finalized and announced in mid-June each year.
Can I copy and paste my responses in to the grant application online?

 You may compose your answers in another word processing program like Microsoft Word, but we strongly recommend first transferring this text into a text-only utility like Notepad before pasting it into the grant form. This will delete hidden formatting so that the text will show up clearly in the application form.
Can my organization apply for more than one Metro Arts' grant program?

Your organization may be eligible to apply to more than one grant program. Please see the Metro Arts Grants Guidelines for restrictions. 

How do I get a copy of the grant application?

Metro Arts uses an online grants management program for all grant programs. Returning users should use their user name and password to access current grant opportunities. New applicants must create an user account to access and submit Metro Arts grant applications. Mailed, faxed, or emailed applications will not be accepted.  If you need assistance creating an user account, please contact Metro Arts staff.
Can my organization apply for a grant from Metro Arts?

Please see the Metro Arts Grants Guidelines for eligibility requirements. Guidelines are reviewed and updated annually and can be found on the Metro Arts website.

Submitting an Application
Before submitting your grant application, review each part of the application to make sure that all required questions have been answered. Make sure that there are no spelling or text errors and that all the information is accurate to the best of your knowledge. Make any corrections necessary in the online application. The Grants Online system will automatically save your changes whenever a change is made. Once you are satisfied with your application and all uploaded support materials, click the 'Submit' button at the end of the application. Your information will be sent directly to Metro Arts and you will immediately receive an email confirming that the application has been successfully received.
What Happens to Your Application
Metro Arts will automatically receive your grant application once you click the 'Submit' button at the end of the application. You will receive an e-mail confirming that the application has been received. At this point, you will no longer be able to change your application. Your application status will appear as 'Received' and you may not edit your application in any way. You will be able to print a copy of your application from a PDF file at any time.
Storing Your Data
One of the many benefits of this online grant application is that once you complete an application, all your data will be stored. You can easily access information submitted in earlier applications as well as support materials that have been uploaded in previous years.


Usernames and Passwords

You assigned yourself a username and password when you first created a profile in Metro Arts' Grants Online system. Use this username and password to access all Metro Arts grant applications. If you forget your username and password, contact Laurel Fisher, Grants Manager, at laurel.fisher@nashville.gov or by phone at 615.862.6744 for assistance.
My username and password are not working
Make sure that you have correctly spelled your username and password, using both capital and lowercase letters. The system is case sensitive. You may also copy and paste your username and password from the confirmation e-mail sent to you after you created your profile.
I forgot my password.
On the Log In page of the web application there is a 'forgot password' function that will email you with instructions on how to reset your password. Password format requirements can be found on the Sign Up tab on the top right hand corner of the Log In page web.

Uploading Files
Grants Online offers a seamless uploading workflow directly within the application. To upload files the user will:
  1. Navigate to the form titled 'Support Materials.'
  2. You can then Drag & Drop files or click the Select Files button to add files to this section.
  3. Repeat step 2 until all of your files are successfully uploaded.

Grants Online allows users to upload files ranging from images, audio, and documents. All of your files will be stored in the cloud with instant streaming for videos and audio files.


  • jpg, jpeg, gif, bmp, png, tif are allowable file types.
  • bmp and tif files will NOT work properly in the Grants Online system.
  • doc, docx, txt, xls, xlsx, pps, ppt, pptx, pdf
  • All documents will need to be downloaded to view. The user will need third party software to open documents.
  • Grants Online recommends accepting the PDF format since its is the most versatile file type and can be opened directly in the browser after downloading.


Why does my work session keep timing out?

As a security precaution, this system includes an automatic time-out feature which will periodically require you to confirm that you are still using the system. After 20 minutes of inactivity, this feature will count down from five minutes. If five minutes elapses without your confirmation, the system will automatically log you out.